The player from Argentina had had an issue with his withdrawal option being disabled on an online casino, despite having used Astropay for depositing money and having attempted to deposit additional funds through another method. After our team's intervention and explanation about the various factors affecting payment methods, the player had confirmed that the issue had been resolved. Therefore, we had marked the complaint as 'resolved' in our system.
1xSlots Casino - Player's withdrawal option is disabled.
Amount: $408,000 ARS
1xSlots Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 weeks ago
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2 weeks ago
Translation
Hello, I made a deposit via Astropay and now the withdrawal option is disabled, therefore I can't withdraw my funds. According to customer support, they would enable withdrawals if I deposited a minimum amount through another method, but that still didn't allow me to withdraw.
Automatic translation:
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2 weeks ago
Dear morajuan493,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
- Could you please advise if you have been informed about any alternative method to withdraw your winnings?
- Was your account verified successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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2 weeks ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, morajuan493, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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