The player from Argentina faced delays in withdrawing money from 1xSlots Casino, which cited technical problems. The casino received deposits via AstroPay but did not process withdrawals through it, instead asking him to deposit into another wallet that required documentation he did not have. The Complaints Team explained that the casino might not offer the same methods for withdrawals as for deposits and advised using an alternative payment method with a verification deposit. Following this advice, the player successfully withdrew his money and expressed satisfaction with the resolution.
1xSlots Casino - Player’s withdrawal has been delayed on technical grounds.
Amount: $9,000 ARS
1xSlots Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
Translation
Hello, good day... THIS COMPANY, 1xSlots Casino, DOES NOT ALLOW ME TO WITHDRAW MY MONEY. WEEKS AND DAYS GO BY, AND THEY ONLY PROVIDE ME WITH A VERY BASIC ARGUMENT THAT THEY ARE HAVING TECHNICAL PROBLEMS. THE STRANGE THING IS THAT I WENT TO MY ASTROPAY WALLET, AND THEY HAVE NO PROBLEM RECEIVING MONEY. BUT 1xSlots CASINO DO RECEIVE DEPOSITS VIA ASTROPAY BUT ARE NOT PAYING WITHDRAWALS THROUGH ASTROPAY. THEN THEY ASK ME TO OPEN ANOTHER WALLET, FORCING ME TO MAKE ANOTHER DEPOSIT IN ORDER TO WITHDRAW MY MONEY. THIS IS TOO MUCH OF AN ABUSE AGAINST MY WILL. SECONDLY, THE WALLETS OR COMPANIES THAT THEY PROVIDE AS OPTIONS REQUIRE DOCUMENTATION THAT I DO NOT HAVE IN MY COUNTRY. THE SITE ITSELF IS NOT BAD, THEY HAVE GOOD GAMES, BUT FAIR IS FAIR. I DEPOSIT A SMALL AMOUNT OF MY OWN MONEY, WHICH I EARN AND RISK. IF I LOSE IT WHILE PLAYING, THAT'S WITHIN THE RISK, AND THAT'S FINE. I RUN THAT RISK AND TRUST PERHAPS... NOW, IF I WIN IN ONE OF THESE GAMES, I WOULD LIKE TO RECEIVE MY WINNINGS IN A TIMELY MANNER, JUST AS THEY RECEIVED MY DEPOSIT IN A TIMELY MANNER. IT REALLY IS A SHAME THAT THEY DO NOT PAY YOU.
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4 months ago
Dear deimonaljoei79,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with 1xSlots Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Could you please advise if you have been informed about any alternative method to withdraw your winnings? Have you tried depositing and withdrawing via a different payment method as suggested by the casino?
Could you kindly confirm if you passed the full KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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4 months ago
Translation
Hello, I still have the same problem, days go by and I still don't resolve the issue, they keep forcing me to make another deposit in other wallets and associate with them, which I cannot and should not do because those wallets that the casino recommends ask for requirements that I do not have and Also, because they force me to deposit again and don't let me withdraw the money earned, it is not appropriate. I hope for your help to solve the problem. Thank you.
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4 months ago
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I still have the same problem, they force me to deposit again in another wallet that I don't have, they require requirements that I don't have either, in this country they don't operate for certain people or the majority, they keep telling me the same thing, week after day, everything stays the same, nothing. It seems that they operate in this way, it is very doubtful, greetings!!!
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4 months ago
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Everything remains the same, they force me to deposit again and with other wallets that I don't have and I have requirements to be included
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4 months ago
As mentioned in my earlier response, it's important to note that the casino may not provide the same payment options for both deposits and withdrawals. If Astropay is unavailable for withdrawing your winnings, the only available solution would be to select an alternative payment method and proceed with the verification deposit as advised by customer support.
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4 months ago
Translation
Hello, how are you? You can now withdraw the money. Thanks to you, your help was very valuable. It didn't take long for you to send me the withdrawal message. It took a long time, but thanks to your help I was able to solve it quickly. I am very satisfied with your contribution of help. Greetings. Have a good day. Thank you! !
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4 months ago
Dear deimonaljoei79,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
