1xSlots Casino - Player’s winnings haven’t been rewarded.

Dear santobet,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? Did you receive any explanation from the casino why your winnings haven’t been validated?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear santobet,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I had negative transition for several months before I sent help requests from many places before they locked my account because I colluded with players. You think who is beneficial in this. Clearly 1xslot does not pay players and referrers as me

Some time later, they contacted me to offer a partnership with a 15% higher profit sharing rate. it was only 25% before, but this time it was 40%. They paid for the first 2 weeks, the 3rd week they kept my money. My account is still logged in but the money is not paid because I manually register a player account and continue to ask me to cooperate by opening another affiliate account.

Do I understand correctly that you are an affiliate for this casino?

yes, but that is just the past. After the incident they locked my account but still contacted me to be my agent

I’m very sorry but we don’t deal with the affiliate program issues. Is there anything else we could try to help you with? 

Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified.

I understand it must be difficult for you, but sadly, we don’t have enough insight to take on this kind of issue, related to an affiliate arrangement. 

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.