1xSlots Casino - Player’s deposit has been delayed.

Hello, I deposited in the casino on 08/05/2024. But I have not received it till date. I have mailed them many times. Every time they say that our specialist is looking into it. It has been a month now. I am unable to understand whether it is worth taking a specialist to look into it. I have sent a simple statement in which the deposit is clearly visible, then why are they taking so much time and making excuses?

Dear Nishant7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hello NICK,

Thank you for responding my complaint. I hope that the deposit gets credited to the casino account soon.

Dear Nishant7,

Do you have a payment confirmation from the provider to prove your deposit? Did you forward it to the casino and if yes, when exactly? If possible, please also forward it to nikolas.b@casino.guru.

HELLO NICK,

SORRY FOR LATE REPLY.

I made the payment through UPI. In that, payment has to be sent to different UPI every time. You can see in the statement that I made the payment to this UPI:- geetasreefashions@iob.Whose UTR number is:- 412969714028. I am uploading both the statement and the receipt here.I made the payment through UPI. In that, payment has to be sent to different UPI every time. You can see in the statement that I made the payment to geetasreefashions@iob. Whose UTR number is:- 412969714028. I am uploading both the statement and the receipt here.

Dear Nishant7,

You have to forward the payment confirmation to the casino (you can also forward it to nikolas.b@casino.guru as a relevant proof). Once you forward it to the casino, it may take up to a month for the casino to locate the lost funds and credit it to your account.

HELLO NICK,

It's been more than a month since I sent the proof to the casino. But nothing has happened yet.

I have also emailed you at nicholas.b@casino.guru from my email ID:- ahir***@yahoo.in

Dear Nishant7,

The receiver's name seems kind of strange. How exactly did you deposit? Where did you get the payment information from?

Hello NICK,

I am uploading the screenshot of the UPI deposit here, which is done under a different name every time.

Dear Nishant7,

Is there any deposit history from the casino tab where it is show that one was not processed or it is not mentioned there at all?

No,It is not mentioned there.

Dear Nishant7,

If the deposit is not visible, and even the receiver's name on the payment method is impossible to match with the casino, it is not possible to determine whether you really did deposit into the casino.

Unfortunately, without any evidence that would support your claim, we can't proceed in resolving the complaint.

Is there anything else we could assist you with?

Hello NICK,

The name of the deposit receivers is visible in the statement which I have sent to you.

Dear Nishant7,

It is but can't be connected to the casino and you have no visible deposit within your casino account.

Unfortunately, as stated above, we will be forced to close the complaint due lack of evidence.

Regards,

Nick