The player from Germany had his winnings voided and account blocked without further explanation. We rejected this complaint as it was sports betting related.
1xBit Casino - PLayer's account has been blocked.
Amount: $700
1xBit Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
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3 years ago
Translation
1xbit scam
After winning money and trying to withdraw funds, my account was blocked and my balance was withdrawn. According to the email request, my account was blocked without giving a reason and after repeated contact the only answer was that the bookmaker reserves the right to refuse bets from a person without giving the reasons. But the bets were taken and won. Here it is so that you simply keep the credit without giving reasons. I have never experienced anything like it. I don't get an answer no matter how often I write to the bookmaker.
Automatic translation:
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3 years ago
Dear Edin,
Thank you very much for submitting your complaint. Do I understand correctly that this case is related to sports betting?
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.
Please let me know how you would like to proceed.
Thank you very much for your understanding.
Best regards,
Petronela
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3 years ago
Translation
Hello yes that is only related to sports betting. Yes, I would still ask you to contact 1xbit. Maybe you can get more information. Otherwise my hands are tied. I don't get an answer
Automatic translation:
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3 years ago
Thank you very much, Edin, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.
I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.
I contacted the casino requesting more information and will continue our communication via emails.
