1xBet Casino - The player struggles to withdraw his money.

Please , I did Registered to Opened Online ACCOUNT in Casino Company Call : ( 1XBET ) in last year 2022 and Again , I did Used my VISA CARD to Deposited Amount into my ACCOUNT in that Company and Moreover , I did Played Several Online SCRATCH CARDS GAMES and WON , But that Online Casino Company : ( 1XBET ) had Refused to Processed my WINNINGS PAYMENT CLAIMS from my ACCOUNT in that Company , So i want your Company to Check with my ACCOUNT Details from that Online Company : ( 1XBET ) and Process to Investigate to Recover all my Past WINNINGS PAYMENT CLAIMS for me to my BANK ACCOUNT in Ghana now and Send me the Payment Transactions Transfer Receipt by My Email now, So i am waiting for Reply now

Hello owusumaxwell819,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please , I did Registered to Opened Online ACCOUNT : ( 377363841 ) in Casino Company Call : ( 1XBET ) in last Year 2022 and Again , I had already Verified my ACCOUNT in that Casino Company and Moreover , Used my VISA CARD to Deposited Amount into my Account in that Company and I did Played Several Online SCRATCH CARDS GAMES and WON on the Date : ( 16/2/2022 ) and Furthermore , This is my ROUNDS ID : ( 819976581 , 819377547 and Others ) in that SCRATCH CARDS GAMES PLAYED in that Casino Company : ( 1XBET ) , But they Refused to Processed my WINNINGS PAYMENT CLAIMS from that Online SCRATCH CARDS GAMES PLAYED in their Company for me , Up till now , So I want your Company to Check with that above Mentioned Information from that Online Casino Company : ( 1XBET ) and Process to Investigate to Recover all my Past WINNINGS PAYMENT CLAIMS from that Online Casino Company : ( 1XBET ) and Send all my Past WINNINGS PAYMENT CLAIMS for me to Ghana now , Because I did Contacted their Company on last Date : ( 22/12/2022 ) , But they Refused to Processed my Past WINNINGS PAYMENT CLAIMS for me to Ghana , Up till now , So i am waiting for Reply now

Hello owusumaxwell819,

Do I understand it correctly that the casino refuses to pay you out because you played from a restricted country? Did you claim any bonuses in the casino?

Firstly , This Casino : ( 1xbet ) Company is not Restricted in my Country : ( Ghana ) for Playing in that Online Casino and Still Operating for Playing in my Country : ( Ghana ) and Again, I don't understand the Reason while that Online Casino had Refused to Processed my WINNINGS PAYMENT CLAIMS for me , Up till now and Besides , I haven't Claimed any Bonuses from Casino , So I want your Company to Check with my Complaint Case in your Company and Process to Investigate to Recover all my WINNINGS PAYMENT CLAIMS for me to Ghana now and Send me the Payment Transactions Transfer Receipt by My Email now , So i am waiting for Reply now

Hello owusumaxwell819,

Please forward the communication between you and the casino to nikolas.b@casino.guru.

Thank you , Please, I have Forwarded my Complaint Case to that above Mentioned Email , So I want your Company to Check with my Complaint Case and Process to Investigate to Recover all my Past WINNINGS PAYMENT CLAIMS for me to Ghana now , So i waiting for Reply now

Hello owusumaxwell819,

I'm sorry but your case is still very unclear for me. Did the casino void your balance or the bets you made were not accumulated to your casino balance? Are you still able to login into your casino account? Is there any conversation saved with the casino regarding the country block?

Do you have any actual proof of your claim?

Regards,

Nick

Firstly , The bets I did Played WINNINGS PAYMENTS wasn't Accumulated to my Casino Account Balance for me to WITHDRAW from my ACCOUNT in their Company and Moreover , This is my ROUNDS ID : ( 819976581 , 819377547 and Others ) as a Proof of my CLAIMS in that Bets Played in their Casino on the Date : ( 16/2/2022 ) and Furthermore , I haven't able to Login into my ACCOUNT their Casino Company for some Months ago , So I want your Company to Check with that Problem and Process to Investigate to Recover all my Past WINNINGS PAYMENT CLAIMS from my ACCOUNT in their Casino Company for VISA CARD : ( 8357 ) or BANK ACCOUNT in Ghana now , So i am waiting for Reply now

Hello owusumaxwell819,

Is there any proof that would show that those bets were not credited to you?

Please understand that without an actual evidence of your claim we are not able to contact the casino as they could basically claim anything and we could not argue with them.

Please , I want your Company to Request my ACCOUNT BALANCE STATEMENT from that Online Casino Company : ( 1XBET ) on the Date : ( 16/2/2022 ) I did PLAYED SCRATCH CARDS GAMES BET and Their Casino Company Refused to Credit my Past WINNINGS PAYMENT CLAIMS to my ACCOUNT BALANCE , Because I Can't Login into my Account in that Casino Company right now and Send you SCREENSHOT RECEIPT of my ACCOUNT BALANCE STATEMENT from that Online Casino Company , So i am waiting for Reply now

Hello owusumaxwell819,

Did you request this information from the casino by your own? Can you please clarify why is your account closed and since when exactly?

Firstly , I had Requested my ACCOUNT Information from that Online Casino Company : ( 1xbet ) Several times , But they had Refused to Provided that Information for me , Up till now and Moreover , i don't know the Reason while they had Closed my ACCOUNT in their Casino Company , But I think because of my WINNINGS PAYMENT CLAIMS they don't wanted to PAYOUT my WINNINGS PAYMENT CLAIMS in their Casino Company and Furthermore , I don't know the Exact time they Closed my ACCOUNT in their Company , So i want your Company to Investigate that Problem in their Company and Process to Recover all my Past WINNINGS PAYMENT CLAIMS from my ACCOUNT in that Casino Company : ( 1xbet ) , So i am waiting for Reply now

I would like to ask 1xBet Casino to join us and help us explain what exactly happen with the player's account as it is still a little bit unclear from the above description.

Thank you , Please , I will be waiting for your Reply from that Online Casino Company : ( 1xbet ) Complaint Case in your Company and Process to Investigate to Recover all my Past SCRATCH CARDS GAMES PLAYED WINNINGS from that Online Casino Company : ( 1xbet ) and Send all my WINNINGS PAYMENT CLAIMS for me to Ghana now and Send me the Payment Transactions Transfer Receipt by My Email now , So i am waiting for Reply now

Dear Nick,

It's a bit confusing for us too. There's no verification, no blocks, no limits, no resettlement of the best, nothing we could find to be controversial or issue-worthy

Best regards,

The 1xBet Team

Hello owusumaxwell819,

Based on the casino's information there isn't any irregularities on your account. Please note that if you had some uncredited wins in the past which are not visible anywhere in your betting history, it must have been caused by a technical issue with the game provider directly which the casino is not responsible for.

Is there anything else we could assist you with? If not, the complaint will be closed.

Please , This is my Past UNCREDITED WINS BETS ROUNDS ID : ( 819976581 , 819377547 ) on the Date : ( 16/2/2022 ) on my Betting History in their Casino Company , Where that Online Casino Company : ( 1xbet ) didn't PAYOUT my WINNINGS for me , Up till now , So they Should Check from their Casino Company and Process to Investigate to Recover all my CLAIMS from that Past SCRATCH CARDS GAMES PLAYED in their Casino Company and Send the Transaction Transfer Receipt by My Email now , So i am waiting for Reply now

Hello owusumaxwell819,

Is there actually any way to prove that the rounds were not credited?

I'm sorry but based on your description and the provided screenshots, there is nothing we could possibly do as they are to sufficient to prove your claim.

Please , Why not Ask my UNCREDITED PAYMENT CLAIM from that of ROUND details from that Online Casino Company : ( 1xbet ) , As I had Already told you that Online Casino Company Refused to CREDITED my Past SCRATCH CARDS GAME WINNING to my ACCOUNT in their Company , if your Company is not Willing to Investigate my CLAIMS from that Online Casino Company : ( 1xbet ) , Furthermore , I had Also Filed a Complaint in : ( CURACAO-EGAMING ) website , So they are Still Investigation that Case , So I am waiting for Reply now

Hello owusumaxwell819,

I'm really sorry but there is actually zero evidence of your claim as I stated before so we won't be able to proceed in resolving the complaint.

Please contact the licensing authorities if you seek another help as unfortunately, we will be closing the complaint.

Best regards,

Nick