The player's self exclusion failed as she was able to open new accounts. The complaint was closed as the player stopped responding.
1xBet Casino - The player's self exclusion failed.
Amount: €10,000
1xBet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
2 years ago
Translation
I got banned a long time ago saying no more accounts will be reopened due to gambling addiction. After that I was allowed to open a new account and deposit money and play with my same data several times. I request any of the bets as void to refund me my deposits. Bookmaker refers to terms and conditions that I have confirmed them. Game protection was not given and there was no real license
Automatic translation:
Public
Public
2 years ago
Hello schittko91,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when did you request for self-exclusion in the casino? How long after that did you create a new account? How many new accounts did you create and did you use the same personal details in all registrations?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello,
That was unfair for the first time in 2016. Then I didn't have my data blocked.
After that I was allowed to log in again with my data. All that was required was a new email address. All dates have been the same.
Please help me, I was told I have accepted the terms and conditions. Yes, but I blocked myself several times...
Automatic translation:
Public
Public
2 years ago
Can you please forward your initial request to close your account to nikolas.b@casino.guru?
Public
Public
2 years ago
Dear schittko91,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
2 years ago
Translation
Hello, I don't have it anymore. It's been 5 years. The casino allowed me to open several accounts but always with my name
Automatic translation:
Public
Public
2 years ago
Dear schittko91,
Unfortunately without a proof that you really did self exclude yourself we are unable to move forward.
Please understand that without it it would make no point to even contact the casino as they could simply claim anything.
Is there anything else we can assist you with?
