HomeComplaints1xBet Casino - The player's bonus was not credited.

1xBet Casino - The player's bonus was not credited.

Amount: 17,000 ₴

1xBet Casino
Safety Index:Above average
Submitted: 25 May 2022 | Case closed : 21 Jun 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's cash back bonus was not credited. The complaint was rejected as the player stopped responding.

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Private
1 year ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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Public
1 year ago

Hello Іван,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xBet Casino. Please allow me to ask you a few more question before we would move forward.

Do I understand it correctly that you did not receive your cash back bonus as you did not meet the conditions? How much was your balance exactly when you requested for the bonus?

Please forward any additional screenshots or proof you have to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

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Public
1 year ago
Translation

So I did not receive cashback, the conditions are all fulfilled, I wrote in support of the consultant told me that in the conditions written mo during the calculation of cashback should be on the game account 2 euros I went to the conditions read but such conditions were not written and he is in kebeki me refused the amount of deposits was 17,000 filefilefilefilefilefilefile

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Automatic translation:
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Public
1 year ago

file

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1 year ago

Hello Іван,

Please note that the term is stated on one of the screenshots you provided - term 9. - Unfortunately if your balance was above that amount the bonus conditions were not met and we can do nothing with it.

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1 year ago

Dear Іван,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Public
1 year ago

The complaint will be now rejected for the above mentioned reason.

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