1xBet Casino - Player unable to use bonus from 1xbet.

So 1xbet gives a gift on their telegram group . And i am one of the customers who got a gift promocode and it works and i got around 27€ . Then i need to wager them befor withdraw. But the fact is the bonus is exist and i can't play with it

I found the same issues with many players .

So what can we do? Or is it just for fun u give ppl a fake gifts to waste their time

Hello Mohamedjarallah,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Is this the first bonus you claimed this way? Isn't the bonus specific only to a few games? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi thanks for answering

My account is verified since 2017

This is the first time getting a promocode from telegram

And the bonus is specific to a bunch of slots games

And i sent 1xbet customer's support several messages and they didn't give me a clear info. Just answering questions i didn't ask.

Hello Mohamedjarallah,

Can you please forward a screenshot of that bonus and the communication between you and the casino to nikolas.b@casino.guru? If possible please forward your betting history as well.

Dear Mohamedjarallah,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.