1xBet Casino - Player struggles with unresolved deposit issues.

Since yesterday, I have been in contact with them several times through chat portal, but they have repeatedly requested the same payment receipt for my deposit and have not yet resolved my query.They have been saying the same thing repeatedly since yesterday, that you should wait for 2 hours. It feels like I am talking to a bot. Could you please help me, sir? You are my last hope.As the oldest customer of 1xBet, I would appreciate it if you could credit my deposit amount quickly. Attached is the payment receipt.

Yours sincerely

Nuzhat P.

Playing I'd number:-441018***

Dear nuzhatperween706, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Ma'am will you please contact to casino on your behalf please

Before we reach out to the casino, we need to gather as much evidence and information from you as possible. As I suggested in my previous reply, in cases of lost deposits, the first step we recommend is contacting the payment provider you used for depositing to the casino.

From the screenshot you provided, it seems you deposited money through Kotak. Have you contacted the bank to ask about the status of your payment? Has the bank confirmed if the transaction successfully reached the casino?

Additionally, from the screenshot, there is no information indicating that the recipient is the casino. Therefore, I need a screenshot of your transaction history from your casino profile to proceed.

Thank you for your cooperation.

I got in touch with Kotak Mahindra Bank and they confirmed that the transaction was successfully transferred to the individual.According to them, it was successful on your UPI transaction slip and was deducted from your bank account. I am also showing to my system that it has been credited to the person.Additionally, 1xBet never gave their own bank account details to deposit. They always use different accounts to transfer funds to bot accounts.That's why on the receipt, it's not showing 1xbet. It's not only for me, it's for everyone.And finally, that amount has not been deposited into my 1xbet account yet, so it will not be shown in the transaction history of my 1xbet profile.Since a week, I have been severely in touch with 1xbet through emails and chats, but they have just said 'wait, it will be credited'.I am attaching some screenshots of the contacts I have made with 1xbet.

Hope now you will contact 1xbet to credit my amount as soon as possible

Still my deposit not credited they are always saying wait wait wait wait since 9 days I am waiting.Please casino guru contact 1xbet to credit my deposit amount as soon as possible.

Now I am frustrated after seeing this reply again and again since 9 days completed

I’m sorry, but if your deposit does not appear in your transaction history as pending and there is no record of it, we are unable to assist you. Please understand that without evidence showing that you made a deposit into this particular casino, we cannot proceed with the investigation or involve the casino in the resolution process.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.