HomeComplaints1xBet Casino - Player’s winnings weren’t credited.

1xBet Casino - Player’s winnings weren’t credited.

Amount: €15

1xBet Casino
Safety Index:Below average
Submitted: 05 Nov 2020 | Case closed : 19 Nov 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Pakistan is experiencing some issues with the gameplay. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago

Plz check my last win i have won the lucky wheel 3 time but amount is not transfer

Public
Public
4 years ago

Dear Muhammad,

Thank you very much for submitting your complaint. I am sorry, but I am not sure I understand what is going on. I’m afraid, I will need more information regarding your problem. Please could you elaborate and describe your issue in more details? Did you win, but the winnings weren’t credited to your casino account? Or are you trying to withdraw your winnings, but it isn’t possible?

I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

Public
Public
4 years ago

Dear Muhammad,

Thank you for your feedback!


We would like to help you to sort everything out. Could you please provide us your client ID? Besides, we need to receive the exact date and time of your spins in order to check all the information. As soon as we get this data, we will check everything


We are looking forward to your reply!

Public
Public
4 years ago

1xBet Casino, thank you for trying to help Muhammad!


Muhammad, we are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information and start cooperating with the 1xBet Casino in the given time frame, we will reject your complaint.

Public
Public
4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news