1xBet Casino - Player’s winnings haven’t been validated.

Amount: €500

1xBet Casino

Safety Index:Above average Submitted: 01 Apr 2021 | Case closed : 19 Apr 2021

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Portugal had their winnings from sports betting voided. We rejected the complaint because the player didn't respond to our messages and questions.

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jvaldreu

Visitor

Public

3 years ago

OriginalTranslation

I placed a bet on the penalty shoot-out in an ice hockey game between the teams - Dornbirn vs Innsbruck, from the Austrian championship, on February 19, 2021.

I placed the bet live on the eighth penalty with the result 0-0, below 1.5. A goal was scored on the 13th penalty, the 14th failed, the game was closed with a goal (0-1).

Subsequently they reversed the bet, because supposedly 5 goals were scored on penalties (2nd, 3rd, 4th, 6th and 13th).

If the eighth penalty had a bet below / above 1.5, how is it possible to say that there were already 4 goals. One way or another I was stolen, if there were already 4 goals the bet had to be below / above 5.5.

It was stolen, stolen and robbed of 500 euros.

This 1XBET is the biggest shame of all casinos worldwide.

Get away from this bookmaker.

Automatic translation:

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Petronela

Complaints Team Lead

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3 years ago

Dear jvaldreu,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

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Petronela

Complaints Team Lead

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3 years ago

Dear jvaldreu,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

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Petronela

Complaints Team Lead

Public

3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.