1xBet Casino - Player's winnings are delayed from cashout.

i was claiming for this winning for half year the 1xbet team giving excuses everytime that blocked my bank cashout when i deposit there is no ploblem with the bank transfer window and they suddenly closed when i won big . First they said they are fixing tge window. Second they said i deposit more to unlock which i often using bank to deposit and tge deposit window not even opening .Last but not lease they back to the we are fixing the window excuses

Dear timmy3133,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Have you spoken to the casino about alternative withdrawal payment methods?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

i cant make any sucessful withdraw due to their terrible service keep giving excuses also closed withdraw windows and never let me do a kyc and of cuz i tried another withdraw method they said i need to deposit more and more but i already did