1xBet Casino - Player's winnings are delayed from cashout.

i was claiming for this winning for half year the 1xbet team giving excuses everytime that blocked my bank cashout when i deposit there is no ploblem with the bank transfer window and they suddenly closed when i won big . First they said they are fixing tge window. Second they said i deposit more to unlock which i often using bank to deposit and tge deposit window not even opening .Last but not lease they back to the we are fixing the window excuses

Dear timmy3133,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Have you spoken to the casino about alternative withdrawal payment methods?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

i cant make any sucessful withdraw due to their terrible service keep giving excuses also closed withdraw windows and never let me do a kyc and of cuz i tried another withdraw method they said i need to deposit more and more but i already did

Dear timmy3133, could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Have you contacted the casino regarding a KYC verification?

Did you accumulate your winnings with or without an active bonus?

they never asked me for kyc info and in others casino they will provide a window for it they say its not needed cuz i hv deposit with bank account that with same address and personal name and other info ,i had win a 8000bonus before its just a small amount and they keep asking me to deposit more to get my almost 70000 also thank you for your kind and fast helping on this ms Dominika,and seems the 1xbet will close and delete all chat after a time so i cant get any more screen shot also i provide some my account info and some screen shot via the email

Dear timmy3133, have you completed all the wagering requirements to be able to withdraw your money?

Could you please share the email communication regarding the withdrawal with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

yes ive been complete all the wagering requirements i ve complete much more than the requirements too i think the casino just dont want to gives me the winnings its useless to contact to them please try to contact them or punish about my cases

this is so unfair illegal for them to do such things wasting my energy and time to chasing them for their problems and finding more and more evidence ive waged more than 200000 at october please help for justice

Thank you very much, timmy3133, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you timmy3133 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 1xBet Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. The regulator states that it will not handle individual disputes between players and operators, but if you want to try and contact them anyway you can do so here: (https://www.gamingcontrolcuracao.org/contact) Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter