1xBet Casino - Player’s struggling to complete account verification.

When deposit money they allow then start block our withdrawal when I start withdrawal my money. They're ask many documents ask many questions also ask many photos. But still not yet allow me to withdraw my money. Their Security team work not so goo. Never reply customer email I try email to them but they're try to ignore my email. When we ask customer service only said keep waiting answer. They're asking for me to waiting 3 days now 19 days I still not yet withdrawal my money, they're keeping silent. How can Cambodian gambler trust 1xbet anymore ? 1xbet will lost their reputation and will no longer stand in Cambodia market of gamble if they're can not solve my problem and still keep silent and ingore my problem .

Dear sreypheak624,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your account has not been verified yet?

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents have you already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Kristena yes I will send you documents that 1xbet already ask such as

1. Identity card

2.bank statement

3.photo holding card with their email

4.screenshot of my bank account deposit and withdrawal

5.take selfie holding their verify code

6.skype passed

They're asking me a lot over limited of my personal secret like bank and other

And they're still not yet solve problem to me they're try to delay this problem

Thank you very much for your reply, sreypheak624. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear sreypheak624,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Guru Casino my problem was solve

Dear sreypheak624,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru