1xBet Casino - Player’s deposit failed to reach the account.

Worst Casino and Worst Casino Support ever seen ⚠️

I have deposited ₹1900 and guess what it didn't get arrived in account, thier customer support is not replying And I have already paid that amount

Dear pingtorahul69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Please forward your payment receipt to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

This is my first time in this casino and their support are doing nothing and it's been e days so please help

Dear pingtorahul69,

• Please forward your payment receipt to petronela.k@casino.guru. 

Thank you.

Dear pingtorahul69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.