HomeComplaints1xBet Casino - Player’s deposit failed to reach the account.

1xBet Casino - Player’s deposit failed to reach the account.

Amount: 1,900 INR

1xBet Casino
Safety Index:Below average
Submitted: 28 Apr 2024 | Case closed : 19 May 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

6 months ago

The player from India had deposited ₹1,900, which had not arrived in his casino account. He complained about the lack of responsiveness from customer support. This had been his first time depositing at this casino. We had advised him to forward his payment receipt for further investigation, but he had not responded to our messages. As a result, we were unable to proceed with the investigation or provide potential solutions. The complaint was rejected due to the lack of response from the player.

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6 months ago

Worst Casino and Worst Casino Support ever seen ⚠️


I have deposited ₹1900 and guess what it didn't get arrived in account, thier customer support is not replying And I have already paid that amount

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6 months ago

Dear pingtorahul69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

  • Could you please advise if it was your first deposit in this casino?
  • Please forward your payment receipt to petronela.k@casino.guru

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 


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6 months ago

This is my first time in this casino and their support are doing nothing and it's been e days so please help

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6 months ago

Dear pingtorahul69,

Thank you.


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6 months ago

Dear pingtorahul69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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6 months ago

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.


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