1xBet Casino - Player's account access is restricted.

My Account number 299474389

using since 01/06/2021

I'm unable to access both deposit and withdrawal sections of my account, When I contacted CS, they told me to contact security via email, which I've done. I've sent my selfie with proof, ID everything.

Now they're asking me bank statement which I made deposits.

I deposited using Mobikwik wallet(Wallet based UPI payment) No bank is linked with Mobikwik wallet. I use UPI fast method to deposit in 1xbet using Mobikwik wallet. There is no ACCOUNT NUMBER. It's just upi, email id and phone number involved in mobikwik wallet.

Despite sending statement which is provided by mobikwik, 1xbet is asking me to send bank statement which has ACCOUNT NUMBER. How do I provide account number for mobikwik when there is no account number or bank involved in my wallet.?

I also used Amazon Pay to deposit using UPI but amazon pay doesn't give statements to download but 1xbet is asking me in PDF. How can i give one when amazon pay doesn't have option to download statement

I'm using since 4 years.

Please help me in getting my account back.

Hello yeshwanth111,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? Isn't there any payment confirmation from you deposits either in your e-mails or the apps used directly? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I received money but dont know why they blocked me.

Hello yeshwanth111,

I'm glad to hear that the money has arrived.

Please note that once you have no balance on your casino account, they have the right to close it without any explanation or reason given.

Is there anything else we could assist you with?

Dear yeshwanth111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.