The player from Albania complains about withdrawal regulations and casino support. We rejected the complaint because the player didn't respond to our messages and questions.
1xBet Casino - Player is dissatisfied with withdrawal process.
Amount: 1,300,000 Rp
1xBet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
1xBet Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I am here to expose what happened to me at Casino 1XBET, and it was several times, whenever I ask for a withdrawal there is some strange question, they always claim that I did not play the value of my last deposit, that and the casino's scam, because casinos don't like that players withdraw money.
But then I made a complaint to the attendant and as he had always asked me to contact the casino's security and send documents, and always, it seems like a soap opera, I want to alert the casino players to keep an eye on these issues, and always with a foot behind with this 1xbet casino, beware !!!!
I hope that the casino in question changes its practice for customers, after all, that we make the casino work, and I ask you to be more honest.
So here is my complaint against the 1XBET casino, so that they change their attitudes and let them know that every player likes to cash out when they win some amount, even if it is small, ok?
Personal care, choose well which casino will put your money.
There, I forgot to say that I had to play the value of 1300000 IDR and lost everything back, easy?
Tercinho106.9@hotmail.com
Beautiful field
Minas Gerais
Brazil
Automatic translation:
Public
Public
4 years ago
Dear Tercio,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I have checked terms and conditions, and this is what I found:
"The 1xBet Security Service is entitled to: refuse any withdrawal should the deposit or withdrawal amounts be inconsistent with bets placed (the Customer must place bets with stakes which add up to the sum of all deposits and the bets must have odds of at least 1.1; placing a high volume of bets that have a minimal impact on your balance shall not be taken into account, i.e. bets placed on opposite outcomes in games such as Roulette, Baccarat, Craps and Dice). Permitted withdrawal amounts shall be calculated based on the amount of the bets placed from any given deposit."
Please could you clarify if you have placed any successful withdrawals in the past? Did you complete KYC (verification) process? I’m sorry, but could you please help me to understand, what the current issue with 1xBet Casino is? Is there any pending withdrawal or funds being held? Thank you in advance for your reply.
Best regards,
Petronela
