The player from Algeria deposited 24,000, appearing not to have been credited to their casino account. The player contacted live support and was directed to an email address, but has received no response. The complaint was resolved as the player's money got credited.
1xBet Casino - Player has an issue with deposit processing.
Amount: 24,000 دج
1xBet Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
Hello,
I hope this message finds you well.I made a deposit about 24 hour ago and nothing has arrived in my account yet (the deposit method is BaridiMob).
My deposit Amount: 24000.00
I contacted live support on the site and he gave me an email: processing-ar@1xbet-team.com ,I send email but there was no response !
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11 months ago
Dear oussamay4,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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11 months ago
I have emailed support again, attaching all the necessary information. I will wait for a response and let you know anything new about the case , Thank you.
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11 months ago
Dear oussamay4,
Please keep in mind that after you send them the payment confirmation, it might take up to a few days or even weeks to locate the lost transaction and add it to the player account. I would definitely recommend to wait at least one more week. Meanwhile, please keep us updated.
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11 months ago
Hello Nick,
Thank you for your tracking and interest in my case, The problem has been solved and the missing payments have been found and credited to my account.
Please close the case and thank you very much for your support.
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11 months ago
Dear oussamay4,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
