1xBet Casino - Player claims game is possibly rigged.

I have been playing casino games on 1xbet.ug for long time but there has always been this game called sunshine rich provided by barbarabang that I like playing I was winning but suddenly everything changed that you could spin 200 times without landing on the bonus and there are too many missed opportunities to entice the player.

I lost everything my job,home and family due to addiction

In a period of 9 months I lost 11,000 Dollars

I feel they are using rigging software

Kindly help and verify if their games are fair

I'm completely devastated I feel like committing suicide but despite the loss I still have my sense unfortunately I can't stop playing and my debts are growing daily.

Dear Nyesita,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

At this point I have NO EVIDENCE to provide

Though my cry is that if there are platforms that can independently verify casino software to rule out unfairness to avoid more people becoming victims like me.

I'm devastated nothing I can do.

Just to clarify, the other user who had the same complaint resembling mine wasn't me as you referenced it.

Thank you

Hello Nyesita,

I'm not entirely sure what other complaint are you talking about, could you please clarify?

I would like to also point out that our hands are basically tied if there is no evidence of anything unfair going on. Losing is normal in every single online casinos as the games are set to bring income for the casinos and there are definitely more losses that wins.

If you are unsatisfied with the high amount of loss, you can always stop gambling and request for self-exclusion to prevent any further activities in the casino.

Is there anything else we could assist you with?

Dear Nyesita,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.