1xBet Casino PE - Player’s struggling to complete the account verification.

good evening,

normally I was withdrawing without the need to send my documents. After that, when I wanted to withdraw, they asked me for my documents, which I attached, then they asked me for my account statement, which I already attached today, September 26, this account statement took a long time to arrive.

The method that I use is the effective payment method which does not provide the data of the 1xbet company at the time I make the deposit. I don't have an adequate response from them, they only respond the same as always and they don't tell me what is missing, I already sent them everything, including other documentation. My winnings are not a bonus or anything like that, I have deposited and won, I have been playing in the casino for years

Dear Jhon123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Jhon123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.