The player from Brazil faced difficulties with a withdrawal of 89.00, repeatedly filling out forms that resulted in errors or unclear requests, such as providing an 'ivp,' which turned out to be the social security number (CPF). Despite supplying additional information, the system continued to error out, and the player reported rude treatment from the attendant. The issue was resolved when the complaint was rejected at the player's request, and he chose to reset his balance instead of pursuing the withdrawal further.
1xBet Casino LAT - Player's withdrawal request is delayed.
Amount: 89 R$
1xBet Casino LAT
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
1xBet Casino LAT has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Translation
I tried to make a withdrawal of 89.00 and filled out the forms 6 times. They always give an error or ask for unknown things like "enter your ivp," which no one knows what it is. I found out it was the social security number (CPF) and after providing even the city where I was born, the system gives an error and returns to the start.
The attendant even called me rude.
Automatic translation:
Public
Public
3 months ago
Dear jobaol1951,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Have you tried accessing your casino account from a different device or using a different web browser?
Have you cleared your cookies, cache, and browser history before attempting to log in again?
How long have you been facing the technical issue with uploading your verification documents?
When was your last communication with customer support regarding this issue, and what solutions did they suggest?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
3 months ago
Translation
As the amount was small (89.00) I played the rest and reset the balance. There's no point in getting worked up over such a small amount. I sent it to you for the record and so that other people can see the level of the casino.
You can close now
Automatic translation:
Public
Public
3 months ago
Thank you for letting me know.
We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.
