The player from Argentina had requested a withdrawal two weeks prior and had provided all requested documents, including transaction history, proof of deposit, and photos. Despite sending everything, he had not received any response and still could not withdraw his money. After reviewing the situation, it was noted that the player did not respond to follow-up inquiries from the Complaints Team, which led to the rejection of the complaint due to a lack of information for further investigation.
1xBet Casino LAT - Player’s withdrawal has been delayed.
Amount: $457,798 ARS
1xBet Casino LAT
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
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3 months ago
Translation
When I attempted to withdraw, I was asked for documentation, transaction history, proof of deposit, and photos of myself. I sent everything, and to this day, I have not received any response. I need to withdraw the money.
Automatic translation:
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2 months ago
Dear mateocardozo45,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
Could you please advise which documents you have already provided and when exactly did you send the last one?
Have you provided all the required documents as soon as possible and in the correct format?
When was the last time you communicated with the casino regarding your verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
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2 months ago
Translation
Hello, I sent an identity document, transaction history and proof of the transaction made to the casino, a selfie of me with the email sent by them and my document. I sent all this to them at the moment they asked me without taking even 10 minutes, exactly July 20 at 2:24 I started sending the documents. Yesterday I contacted the casino's support department, who have nothing to offer since they do not solve the problem, and I received this message:
Hello.
Dear user, your account is in verification status. You must wait for the response from the Security Department. The bookmaker's support is not involved in these types of requests.
We are at your service.
I have acquaintances who had the same problem in other casinos and the solution did not take more than 2 days.
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2 months ago
Thank you for the information. Could you please specify what types of games you played? Were they slots, live casino games, or did you participate in sports betting?
Moreover, have you accumulated your winnings with or without an active bonus?
