The player from Argentina couldn’t redeem match bonus on his first deposit of the day. He was advised to place another deposit unfortunately, bonus was activated for the first, lower, deposit. We rejected the complaint because the player didn't respond to our messages and questions.
1xBet Casino LAT - Player’s bonus has been awarded to the wrong deposit.
Amount: $125
1xBet Casino LAT
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Deposit for the Friday Bonus. And a few hours before they had told me on the live chat that I had to deposit twice, if I had made a withdrawal that same day, and the second of the two deposits would be taken as correct. I did that and they took my first deposit which was $10 and not the second deposit which was $125. They were untruthful from live chat and scammed me. It was a trick to not give me the bonus of 125
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1 year ago
Dear liderbasualdo14,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have tried to communicate this issue with the casino directly? Have you started the bonus wagering or your funds are still untouched inside the casino account? Why the promotional offer wasn't activated on your first deposit straight away and instead, you were prompt to place another deposit?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
Hello, I did talk to the live chat, and they told me first that I had to deposit twice for the second deposit to be taken. Because the last action on the account had been a withdrawal. Then they said that they took him on the first deposit, because he had placed two bets in that time, when bets never count towards that. Since previous times I claimed the bonus justifying that I bet every day and they said that that did not count
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1 year ago
Could you please forward any relevant communication between you and the casino to petronela.k@casno.guru? Thank you very much.
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