HomeComplaints1xBet Casino LAT - Player experiences withdrawal problems with Visa.

1xBet Casino LAT - Player experiences withdrawal problems with Visa.

Amount: $20,725 ARS

1xBet Casino LAT
Safety Index:Below average
Submitted: 15 May 2024 | Case closed : 04 Jun 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 months ago

The player from Bolivia faced issues withdrawing money using Visa. The withdrawal request was initially accepted, but after a few hours, an error occurred and the money was refunded back into the player's account. We attempted to gather more information and requested screenshots of the transaction history, but the player did not respond to our messages. Consequently, the complaint was rejected due to lack of response from the player.

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6 months ago
Translation

I'm having trouble withdrawing money using Visa. At first, the request is accepted but after a few hours, I receive an error and the money is refunded back to my account. Previously, I was able to withdraw normally but now, it's not happening at all.

Automatic translation:
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6 months ago

Dear Ronal69,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xBet Casino LAT.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Have you tried contacting casino support regarding the issue?
  • Has the casino offered any explanation or solution to your withdrawal issue?
  • Could you please advise if your account has been fully verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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6 months ago
Translation

Yes, my account is all verified because I had previously made a withdrawal without any inconvenience.

And about the 1xbet support they are not working why they don't work for me

Automatic translation:
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6 months ago

Have you contacted the casino via the contact options found here? https://1xbet.lat/es/information/contacts

Could you please share any screenshots of your withdrawal attempts as they appear in the transaction history?


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5 months ago

Dear Ronal69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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