The player's unable to withdraw for unknown reason. The complaint was resolved as the player received his money.
1win Casino - The player's unable to withdraw.
Amount: €200
1win Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
1win Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
He doesn't let me withdraw, he always sends the money back to my gaming account
Automatic translation:
Public
Public
2 years ago
Hello Gino,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Allow me to ask you a few more question before we would move forward.
Could you please advise if it your first ever withdrawal request from the casino? Did you use any kind of bonus to accumulate your current balance? Is your account already verified? When was the last time the casino responded to you and what was it about?
Please note that it might take up to 14 days to receive your first winnings after finishing the verification process.
Looking forward to your answer.
Regards,
Nick
