HomeComplaints1win Casino - The player's unable to deposit.

1win Casino - The player's unable to deposit.

Amount: $50

1win Casino
Safety Index:Above average
Submitted: 16 Oct 2021 | Case closed : 04 Nov 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player's unable to deposit for unknown reasons. The complaint was rejected as the player stopped responding.

Public
Public
3 years ago

I can't recharge to play, I don't know if I'm wrong in any task

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Public
3 years ago

Hello Loneli,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward with the case.

Is this the first deposit request to the casino? Is your account already verified in the casino? What payment method did you use to deposit? Did you contact the casino with the issue?

Please also forward any relevant proof or communication between you and the casino to nikolas.b@casino.guru

Looking forward to your answer and I hope we will be able to help you resolve this case.

Regards,

Nick

Casino.guru

Public
Public
3 years ago

Dear Loneli,

We haven't hear from you in a while. Please note that if we won't get any respond within the next 7 days, the complaint will be rejected.

Public
Public
3 years ago

The complaint will be now rejected as the player did not respond anymore.

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