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I can't recharge to play, I don't know if I'm wrong in any task

Hello Loneli,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward with the case.

Is this the first deposit request to the casino? Is your account already verified in the casino? What payment method did you use to deposit? Did you contact the casino with the issue?

Please also forward any relevant proof or communication between you and the casino to nikolas.b@casino.guru

Looking forward to your answer and I hope we will be able to help you resolve this case.

Regards,

Nick

Casino.guru

Dear Loneli,

We haven't hear from you in a while. Please note that if we won't get any respond within the next 7 days, the complaint will be rejected.

The complaint will be now rejected as the player did not respond anymore.