1win Casino - The player's deposit was not credited.

I deposited N10,000 ($23.93) on June 12th using mybux voucher but it didn't add up and it's not reflecting on my 1win account with ID 10496421

Hello Moneygood,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Was it your first ever deposit into the casino? Is your account already verified? Did you forward the payment confirmation to the casino for them to process it?

Please note that we usually recommend to wait at least a month for an uncredited deposit to be added to your casino account. You can however still try to ask for a chargeback at your payment provider.

Looking forward to your answer.

Regards,

Nick

Dear Moneygood,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

The complaint will be now rejected for the above mentioned reason.