The player's deposit was not credited to his casino account. The complaint was rejected as the player stopped responding.
1win Casino - The player's deposit was not credited.
Amount: 380 R$
1win Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good I made a deposit a few days ago in the amount of 380 and it still hasn't been credited to the account, what a mistake it's failed.
Automatic translation:
Public
Public
2 years ago
Hello tiagoalves3258,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if it was your first ever deposit into the casino? Did you contact the casino with this issue and did you provide them the payment confirmation? What payment method did you use to deposit?
Looking forward to your answer.
Regards,
Nick
