1win Casino - The player's deposit did not arrive.

Hi, I'm Assalé M*****, it is now more than 48hours that i made a deposit to my 1win account, but i didn't receive. I wrote to the 1win payment support, but nothing until now.

My id: 3****

Dear mouhamedlylgenit,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear mouhamedlylgenit,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, excuse me for missing, it's now more than 10 days that my deposit didn't arrive until now.

Did you provide the payment confirmation of your provider to the casino? What did they respond to it?

They solved the problem, and i received my deposit

Dear mouhamedlylgenit,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru