1win Casino - The player's balance was voided.

Salve, posso dirvi che 1 win e uno dei siti in questo momento più truffatori del mondo, Vi spiego a breve termine quello che è sucesso, giocando sono arrivato ad arrivare a 100k , io stavo caricando tanti soldi, e ho avuto una fortuna ad arrivare a 100k, il problema è che da lì non riuscivo più a scaricare i soldi, un nervosismo con gli operatori che continuavano a dirmi riprova, riprova, riprova, ma niente, arrivato ormai alla delusione e sconforto più totale, decido quindi di giocarli di nuovo, e arrivo a 500k, una cifra mai raggiunta fino ad adesso, il vero problema sta che già non facendo prelevare avevo detto, cazzo io adesso come cavolo faccio? , e niente signori, dopo 2 giorni che aspetto contatto e altro, mi chiudono l’account, non potete immaginare quante email, e quante volte ho dovuto scrivere al sito, mi stava venendo da piangere, a pensare tutti quei soldi vinti, e non poterlo prelevarli, ma sopratutto quando mi hanno chiuso il mio account, da li mi è cascato il mondo addosso, ho provato in tutte le maniere del mondo, ma niente mi arriva un email con scritto, abbiamo controllato il tuo account, e c’è stata un violamento o qualcosa di illegale, io veramente li volevo magiare, ho mandato documenti miei, con faccia anche, tutte le carte di credito che ho ricaricato il conto, e loro mi dicono che io gioco illegalmente, io lo sapevo che non ci dovevo ricaricare tanti soldi li e poi arrivando ad un saldo grandissimo, ho giocato, e ci gioco ancora ai siti italiani, e quindi arrivati alla conclusione ho mandato un altra email con una delusione grandissima, a pensare che mi stavo sentendo veramente male, tutti quei soldi vinti legalmente, scomparsi in 2 giorni, veramente arrivati alla follia, e la prima volta che succede in 10 anni di gioco, gli altri siti mai avuto problemi, vi chiedo di fare attenzione e di non capitare mai lo spero nella mia situazione, rimasto senza un briciolo di speranza, ho solo un ultima email da mandare e vedere se possible recuperarlo

Hello Covino21,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Are your winnings generated from casino games or betting? Did you use any bonus to accumulate your balance? Did you ever make a withdrawal from the casino and was your account verified in the past? Did the casino somehow specify what exact term did you breach?

Looking forward to your answer.

Regards,

Nick

Allora le mie vincite specialmente dal casinò, o macchinette, non ho utilizzato nessun bonus, ho fatto 2-3 prelievi, poi arrivando già ha 10k non riuscivo più a prelevare, l’account non so se sia stato verificato, però ho invitato documenti e carte di credito registrate sul account dove prelevavo e caricavo il conto.

Riguardo loro mi è stato scritto questo messaggio.

Thank you Covino21 for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Covino21,

I looked at your complaint and will do my best to help you. I would like to invite 1win Casino into this conversation. Casino, can you please specify what is the problem with the player’s winnings?

Scusatemi, nel caso il casinò non risponderà al mio problema, che succederà?

If they'll not respond I will be forced to close the complaint as unresolved. Their rating will be negatively affected.

We would like to ask the 1win Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

We’ve reopened this complaint as per the Casino’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Comment from the Casino:

"Hello!

As previously reported in the letter, your account has been blocked for violating clause 9.7. of the Terms of Use of the Site, section "General Terms and Conditions (hereinafter referred to as the Rules)": If a bettor commits fraudulent actions against a betting company (multi-account, use of software for automating bets, playing on arbitrage situations, if the game account is not used to commit rates, abuse of loyalty programs, etc.), the betting company reserves the right to stop such fraudulent activities. We strictly adhere to the rules and encourage our players to do so. Therefore, we never make unreasonable decisions.

Sincerely, 1win team."

Dear Casino,

what exactly did the player? Send me evidence to my email: viliam.v@casino.guru

Che brutte persone, spero veramente che chiudano questo casinò, e impossibile che dopo vari giorni passati nessuno risponde, truffatori infami.

We would like to ask the 1win Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any evidence from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello Covino21,

I received evidence from the casino suggesting that you opened several accounts within a couple of days. Could you please explain this?

Dear Covino21,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.