The player's balance disappeared for unknown reason. The complaint was rejected as the player stopped responding.
1win Casino - The player's balance disappeared.
Amount: 50 R$
1win Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
1win Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I joined 1win and before starting a bet they simply debited 27 reais from my balance not to mention that I have two types of bonuses and neither was released for use. They make the biggest false advertising I've ever seen.
Automatic translation:
Public
Public
2 years ago
Hello rcfgomes25,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise how much did you deposit into the casino? Did the casino explain why was your balance deducted? Could you please specify what bonuses are you reffering to?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Goodnight.
I received this action now in my email and I don't even know what it is about.
there was an access error with you and my data.
52.00 was debited from my account and then more than 9.00 and now I see that there is a casino complaint message here. I don't know who used my data but I have already filed an action to recover it and I hope you return my money to the bank because I have no idea who sent this or what casino this is.
I saw that there was an email and I thought it was the bank giving me a return.
Whoever used my data used my pix too and I don't give my cell phone to anyone so I'm not interested in casinos. I want the money back it's in my bank account I have no idea how they took it.
Automatic translation:
Public
Public
2 years ago
Hello rcfgomes25,
Do I understand it correctly that 1win charged that money? Did the money arrive on your casino account? Can you please forward payment confirmation of those charges to nikolas.b@casino.guru?
