HomeComplaints1win Casino - The player's balance disappeared.

1win Casino - The player's balance disappeared.

Amount: 50 R$

1win Casino
Safety Index:Above average
Submitted: 16 Jun 2022 | Case closed : 07 Jul 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's balance disappeared for unknown reason. The complaint was rejected as the player stopped responding.

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2 years ago
Translation

I joined 1win and before starting a bet they simply debited 27 reais from my balance not to mention that I have two types of bonuses and neither was released for use. They make the biggest false advertising I've ever seen.

Automatic translation:
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2 years ago

Hello rcfgomes25,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise how much did you deposit into the casino? Did the casino explain why was your balance deducted? Could you please specify what bonuses are you reffering to?

Looking forward to your answer.

Regards,

Nick

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2 years ago
Translation

Goodnight.

I received this action now in my email and I don't even know what it is about.

there was an access error with you and my data.

52.00 was debited from my account and then more than 9.00 and now I see that there is a casino complaint message here. I don't know who used my data but I have already filed an action to recover it and I hope you return my money to the bank because I have no idea who sent this or what casino this is.


I saw that there was an email and I thought it was the bank giving me a return.

Whoever used my data used my pix too and I don't give my cell phone to anyone so I'm not interested in casinos. I want the money back it's in my bank account I have no idea how they took it.

Automatic translation:
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2 years ago

Hello rcfgomes25,

Do I understand it correctly that 1win charged that money? Did the money arrive on your casino account? Can you please forward payment confirmation of those charges to nikolas.b@casino.guru?


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2 years ago

Dear rcfgomes25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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2 years ago

The complaint will be now rejected for the above mentioned reason.

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