1win Casino - The player's account got blocked.

I had won in 1 win casino and was unable to withdrawal then after 2 days my account got blocked and I was unable to login

Hello ishan9877755645,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Do you have more than 1 account in the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account was verified since 3 Feburary 2023

I used real money to accumulate the winnings

I only have 1 account with the casino

Last time I taked to casino was a day ago

Hello ishan9877755645,

Can you please advise what did you talk about with the casino? Can you please forward the communication between you and them to nikolas.b@casino.guru?

I have shared the email I received and when I replied then I received the same mail again

Is there any update?

Thank you ishan9877755645 for all the information provided so far. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, ishan9877755645,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite 1win Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear 1win Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? Why has the account been blocked? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

Great news!

Thank you for your reply and the update, 1win Casino Team.

Dear ishan9877755645,

Can you please confirm your issue was resolved, or is there anything else I could help you with?

Please note the casino has the right to close any account at any time and stop providing its services to any player, and we accept it if the casino paid the entire balance to them.

It's resolved

Thank you, ishan9877755645, for confirmation and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, 1win Casino team, for your quick help and cooperation.

Best regards,

Branislav, Casino.guru