1win Casino - The player's account got blocked.

My id no. 19847010 in 1win. I have money In that but now I can't access to my account because security department block my account.

I did nothing wrong I made another account because customer service can't solved my problem that's why I made new account and security department blocked my account because of using multiple accounts but I did nothing wrong and if you don't want to play in your app then atleast give my money back and I mailed this also to security department but they not replying me

Hello Vishubitu,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you use any bonus with your second account or deposited any money there? What issue were you trying to solve while you had the first account only? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account is in 1win sports not in casino. Security department not replying me in my mail that's why I submitted complaint here my account is verified and I want to withdraw my all money but security department blocked my account so I can't access to my account my account id is 19847010

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Nick

I understand what you trying to say but please help me out to contact 1win department they are not replying

Hello Vishubitu,

I'm sorry but we can't contact the casino regarding a sport related issue. Your complaint will be now closed for the above described reason.

You can still try to contact the licensing authorities of the casino who might be able to help you.

Best regards,

Nick