The player's account got blocked for breaching the casino's general terms. The complaint was closed as it was sports betting related.
1win Casino - The player's account got blocked.
Amount: $1,600
1win Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
10 months ago
Public
Public
10 months ago
Translation
Good evening!
Our security service conducted a comprehensive and objective check regarding your gaming account ta*****@rambler.ru and, based on its results, we report the following.
In accordance with clause 15.1. of the Terms of Use of the Site, section General Terms and Conditions (hereinafter referred to as the Rules) The Company does not recommend betting by a group of Clients from the same IP address or from the same local network, as well as by prior agreement. These types of activities can be regarded as collusion, fraud, misleading actions. According to clause 15.2. we have the right to close such accounts, invalidate all transactions carried out using this account and not return all deposits and winnings received as a result of collusion with other Clients.
At the same time, we inform you that in accordance with 15.9. It is forbidden to perform gaming activities on the site on behalf of third parties (nominal owners of the gaming account). The gaming profile is subject to immediate blocking if, during the verification of the gaming profile, the security officer finds that the person undergoing verification does not have sufficient knowledge in the field of sports betting.
Thus, in accordance with the violation of clause 15.1. clause 15.9. game account
ta*****0@rambler.ru has been blocked without the possibility of its recovery.
Please note that upon re-registration, your game account will be blocked without prior notice.
After passing the video verification, my account was blocked, the situation was described above, I do not agree with this situation and ask you to consider my case.
Edited by a Casino Guru admin
Automatic translation:
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10 months ago
Hello ANNA0123,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you have any real money balance on your casino account when it got close? When was the last time you spoke to the casino and what was it about? Did they provide any evidence of their claim?
Looking forward to your answer.
Regards,
Nick
Public
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10 months ago
Translation
account number 357****. after I replenished the casino balance by $199.98 and $99, I made 5 sports bets at their bookmaker, after which the balance became $1600, when I wanted to withdraw funds, they asked for my photos that I sent them by mail security@1win.xyz . they said to wait from 14 to 30 days, but on the 6th day they gave an answer that they want to conduct video verification on 06/12/2023, after video verification my account was instantly blocked, I do not agree with the violations put forward against me, and I want to return the full account balance
Edited by a Casino Guru admin
Automatic translation:
Public
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10 months ago
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Nick
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