The player from Brazil is requesting to change their account email due to an issue with withdrawals caused by an incorrect email ending. We rejected the complaint because the player didn't respond to our messages and questions.
1win Casino - Player wishes to change his email address.
Amount: 95 R$
1win Casino
Safety Index:Above averageSafety Index
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7.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I want to change my account email.
I want to change my e-mail, I can't withdraw because it says ".comg" at the end.
I went to speak with the technical support staff, and I waited three days when I received a response they said that my order was rejected because the receipt did not have a CPF, but it did and when I showed it they just redid my order and now I have to wait for a mistake that is not mine.
ID:36298498
Automatic translation:
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1 year ago
Dear gabriel2003gentil,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you received any verification email when registering your casino account? What the disputed amount represents, please? Are those your winnings or deposited funds?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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1 year ago
Dear gabriel2003gentil,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
