The player from Brazil is unable to withdraw funds from 1win due to a requested email change. It's been over 24 hours since the process started and it supposedly was to be completed within 24 hours, with the account still under review. The complaint was closed as the player stopped responding.
1win Casino - Player unable to withdraw due to email change delay.
Amount: 536 R$
1win Casino
Safety Index:Above averageSafety Index
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7.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Good morning.
I need to withdraw my money on 1win, but they say I need to change my email. It's been more than 24 hours, and so far nothing, since the deadline informed was 24 hours. The answer is always the same, which is under analysis. I need this resolved.
ID: 3578*****
Name: Cristiano A**** S****
Tel number: 11-94*****
Approx registration date: May 2023
Current balance: BRL 536.88
deposit receipt: 473TG230715072******
last deposit amount: BRL 20.00
Last deposit pix key: 3665b344-d201-4204-87e6*****
Current email: profe.cr*****@hotmail.com
New email: s*****@gmail.com
Edited by a Casino Guru admin
Automatic translation:
Public
Public
1 year ago
Hello stankus1976,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Why do you need to change your e-mail address, did the casino specify it? When was the last time you spoke to the casino and what was it about?
Please understand that it will definitely take more than a day for the casino to make such changes so I can only recommend you to wait and let us know in case of any update.
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Very good morning.
Thanks for the feedback.
The account was verified in May 2023, and I even carried out a financial redemption through the registered email (profe.cristiano@hotmail.com). However, when I went to withdraw the values, they said that it would be necessary to switch to a GMAIL email. I found it very strange. I've been talking to the casino since Sunday, the 7/16/23. I was told the deadline was 24 hours. I just sent you a message, because after 11 pm, whenever I contact the casino, they just say that I have to wait, but they don't give any more deadlines
Hugs
Automatic translation:
Public
Public
1 year ago
Translation
Good afternoon.
Now they are asking for proof of the last deposits I made on the platform. Everything you ask I'm sending. I just want to withdraw my money.
Automatic translation:
Public
Public
1 year ago
Hello stankus1976,
Be sure to forward the requested information to the casino in order to resolve the issue as soon as possible.
Please note that the casino may request additional verification documentation anytime and the player has to follow them in order to process a payout.
