1win Casino - Player struggles with delayed withdrawal.

This is my game id 44505204

This site is a scam they won't provide withdrawal at all. from many days I am trying to withdraw my money but every time it's stuck on processing or pending the customer support dost talk I an good manner and i have given the documents which have been asked by the casino but no response please I am requesting you to solve my problem if you solve my problem then I will now that this site is not a scam when ever my problem is solved I'll come back and right a good review about it this time plese make my withdrawal

Hello dhruvkanodia4,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Since I am using 1 win from 10 days and there is no option of varification on app and I don't use bonous I have played with my real money only and i contact them yesterday only and it was about withdrawal they only sey.

Regarding this matter, sadly, I’m not able to assist you. You need to contact via email security@1win.xyz . Please indicate your account ID and a brief description of the issue. If your personal email is not linked to your account in the "settings" section, I recommend you to specify it as well, for the fastest consideration of the application.

After sending an email as per the instructions i received a email from the casino that provide documents to varify

Then I have send all the documents then they reply wait for 14 days. We will see and tell what the issue and then they say if the replay did not come if 14 days then it might take 30 days I don't know that how much time does they take to do one of there telegram manager told me this

Any question will be considered, do not worry, all applications are not ignored.💙

According to this statement they ignore application then how would I will know that my application is ignored

Plese reply

Hello dhruvkanodia4,

Can you please clarify since when exactly is the verification or the withdrawal ongoing? It seems like your account is not even verified yet so no wonder you are not able to request a withdrawal. Please let us know what did the casino respond to your e-mail you sent them.

Dear Karan22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have submitted the documents for varification on 14 August till now there is no response from their mail

And I have got only one mail from them after submitting the documents

Within 14 days, a letter will be sent to you based on the results of checking your game account (the maximum time, if additional checks are necessary, can reach 30 days from the request.)

Till now I haven't got any response

And I have written another emails to them but they are not replying

And till now not even one withdrawal is successful done

Thank you dhruvkanodia4 for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi dhruvkanodia4,

I've reviewed your case and am sorry that you came across such a problem with the verification of your account. I'll try my best to help you with the issue by contacting the casino and we'll see what can be done when they reply.

Dear 1win Casino, I'd like to invite you to participate in the resolution of this complaint. Can you please share more information regarding the case? As I can see, the verification has taken 3 weeks already and is still not finished, but since this time may be extended up to 30 days, I hope we can expect the procedure completed in a few days.

If you have any supporting evidence regarding the payment methods used by the player, please send it to my email address natalia.b@casino.guru.

Looking forward to hearing from you!

Best regards,

Natalia

Добрый день!

Пользователь успешно прошёл верификацию.

С уважением, команда 1win.

Thank you for your reply, 1win Casino.

Dear dhruvkanodia4, can you please confirm the status of your account is verified now? Are you able to make withdrawal requests? Please, let us know if we can close your complaint as resolved or if you need any further assistance.

Regards,

Natalia

Yes you can close my complaint

Dear Karan22,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia

Casino.Guru