1win Casino - Player struggles to change account email.

I'm trying to change my new email,

But there support team not helping to change email,

I'm waiting since 28/02/2024 to change email,

Please 1win change my new email - ****@gmail.com to my account ID-65186921

Old email - *****@gmail.com

New email - *****@gmail.com

I'm sent everything on live chat , today again I'm sent I'm deposit from crypto usdt method.

Kindly 1win change my new email,

Thanks and regards

Dario V*****

Hello daario,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Why do you want to change your e-mail address in the casino? When was the last time you spoke to the casino and what did they respond?

Looking forward to your answer.

Regards,

Nick

Yes my account is already verified,

I'm continuously contact 1win live agent , but no one change my new email,

I want to change my New email, because in my current email OTP not receiving that's why I want to change my email.

Please invite 1win support representative to my complaint

I'm submitted all details in live agent and 1win agent create email change ticket number -

Your application number: 251881

1win agent said your email will be changed within 24 hours, but already 4i hours complete my New email not changed,

Please invite the 1win agent representative.

Hello daario,

We will wait out the 24 hours stated by the casino. If your e-mail still won't be changed, we will try to get in touch with the casino.

Hello sir , 24 hours passed already on 10/03/2024,

I'm submitted complaint because 1win live agent not helping,

Please forward my compliant and invite 1win representative

More than 96 hours complete, 5 days complete,

Kindly please forward my complaint and invite the 1win support representative,

Hello sir my email not changed,

Kindly please forward my complaint,

Hello Nick,

Kindly please help me,

Please forward my compliant

It's been almost 3 weeks since I've been trying to change the email on my account, I sent the details again yesterday and was given another 24-hour deadline, but 24 hours pass and the email still hasn't changed as per usual..... Account #65186921

My email change ticket is - your application number: 251881

Hello Nick.,

Please response and forward my complaint,

Please response and forward my complaint

I'm sent verification documents 15 days ago to 1win security team,

In accordance with p.10.3. To confirm the accuracy of information, the Company may request documents confirming the identity of Customers.

To conduct a comprehensive and objective verification, please provide the following information to our e-mail address:

1. proof of identity;

2. utility bill with proof of residence;

3. a picture of Your face with an identity document in a well-lit room (selfie with identity document);

4. photo images of Bank cards: 535456XXXXXX5252.

It is necessary to send requested documents in the reply letter.

Sincerely, 1win team.

Kindly please forward my complaint , i want to change my New email.

I would like to ask 1win Casino to join us and help us resolve the player's issue. Could you please advise what is going on regarding the change of e-mail address or if it's even possible?

Thank you for understanding my problem,

Please 1win support change my new email.

1win security team complete my account verification but they still not changed my new email,

Dear 1win please change my new email,

My email change ticket is - your application number: 251881

Hello!

We have carefully read the information that you provided to our email address.

Identification of your game account completed successfully.

Please note that the verification of the game account is carried out solely to confirm the identity of the Client and the accuracy of the specified information.

At the moment, withdrawal of funds is available.

Best regards.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good afternoon

The email was changed on 03/26.

Best regards, 1win team.

Hello daario,

Can you please confirm that the e-mail was changed?

Yes that's correct,

My email id is updated

Dear daario,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru