The player from Chile had two withdrawals rejected on June 26 due to banking issues, despite having previously made successful withdrawals to virtual accounts. Support assured the player that the funds would be returned immediately, but over 24 hours passed without any refund. We attempted to gather more information from the player to investigate further but received no response. Consequently, the complaint was rejected due to the lack of response from the player.
1win Casino - Player’s withdrawals were rejected.
Amount: $65,000 CLP
1win Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
4 months ago
Translation
On June 26, two withdrawals were rejected, apparently due to banking issues, even though I had made other withdrawals to virtual accounts without any problems. I spoke with support, and they told me that the funds would be returned immediately. However, more than 24 hours have passed, and I have not received anything back yet.
Automatic translation:
Public
Public
4 months ago
Dear angelaklara74,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do I understand correctly why your balance disappeared?
- Was there any gaming activity on your casino account while you were waiting for your withdrawals to be processed?
- Could you please share your communication with the casino in which you attempted to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
