The player from Chile had made 12 withdrawal attempts which were unsuccessful and returned to her account. She had tried various payment methods as instructed by customer service. This had been her first time playing at this casino and obtaining profits. The casino's customer service had informed her that there were no issues preventing the payment and suspected the payment providers were rejecting the transactions. After 24 attempts, the player finally received her winnings through Astropay and confirmed that her issue was resolved. We then marked the complaint as resolved in our system.