The player from India requested a withdrawal after winning but was asked for ID verification. Despite submitting all required documents, the casino has not verified the account and the withdrawal remains pending.
1win Casino - Player’s withdrawal is pending due to unverified account.
Amount: 5,417 INR
1win Casino
Safety Index:Above averageSafety Index
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Case opened
Current status
Waiting for player to reply
0d 12h 25m 9s
Case summary
1 week ago
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1 week ago
I have win the amount on that site but after withdraw they asked the id verification and don't release my withdrawal but after i have give the all the documents then they don't verify my account and makes my withdrawal pending
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1 week ago
Hello abhishek052213,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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1 week ago
I have send the documents yesterday till then they give me no update of my withdrawal amd verification
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1 week ago
Hello abhishek052213,
As stated above, verification takes up to 14 days so please let us know in case it would take longer.
abhishek052213 has 0d 12h 25m 9s to reply
