The player from Peru wanted to withdraw winnings from 1win but could not due to a missing email confirmation that never arrived, despite attempts to change the email address. The player was concerned about the funds in the account. The player did not respond to the Complaints Team's inquiries, which led to the rejection of the complaint.
1win Casino - Player’s withdrawal is delayed due to missing email confirmation.
Amount: 74 S/.
1win Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
1win Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
Dear jhongutierrez,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Do I understand correctly that verifying your email address seems to be the only problem here?
- Could you please advise if you provided any documents to verify your identity?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
