1win Casino - Player's withdrawal is delayed.

I've been waiting for a response from 1win for 17 days now to be able to withdraw my winnings, and they haven't provided any solution. I verified my account 18 days ago. Terrible service, terrible betting site.

Dear gomezedduar, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

What types of games did you play? Were they slots, live casino games, or did you participate in sports betting?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Thank you for helping me, yes of course, previously I made 4 successful withdrawals in the same day, I only participate in sports betting, the winnings have been without an active bonus. I wanted to clarify that today they sent me an email from 1win asking me to send the bank card immediately as they requested and now it turns out that they say that I must wait 14 to 30 more days, imagine more time because they didn't ask me for all that at the beginning they put obstacles so I don't pay. I'm fed up with it. True, when am I going to receive my money?

I'm bored with this irresponsible bookmaker, it's been 20 days since I last received my money, please return my money, they haven't responded to my emails since July 31st, waiting for my money😡😡😡

I no longer want to continue in this betting house, they are thieves and scammers. I request here the definitive blocking of this betting house because they do not want to block it for me.

Do I understand correctly that you still have not received your winnings? Has the casino provided any explanation for the delay?

Additionally, could you please clarify why you wish to block your casino account? We can assist with account closure only for players who acknowledge having a gambling addiction.

I want to close this betting house because they are a fiasco, I already give up the money, irresponsible, bad payers, I'm tired of waiting, thank goodness I didn't deposit much in this casino, this casino is a scam, I want to close it and that's it.

I'm sorry to hear about the negative experience you've been having with 1win Casino and I completely understand your decision. Sometimes, withdrawal requests are subject to investigation by the casino, often related to the player’s activity. Since you participated in sports betting only, it's possible that the casino’s decision to investigate your withdrawal is connected to your betting activity.

However, as you may know, our forum at Casino.Guru primarily handles complaints related to online casinos. I understand this situation must be challenging for you, but unfortunately, we do not have the necessary insight to address issues related to sports betting specifically.

Additionally, as mentioned earlier, we are only able to assist with account closures for players who are dealing with gambling addiction and wish to self-exclude. If you want to close your account just because you are dissatisfied with the casino's services, we are unable to assist you.

This complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards

Veronika