1win Casino - Player’s withdrawal is delayed.

Dear koushaltirole62,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please advise if you have provided the required documents? Have they been approved?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

1.yes I have successfully 2-3 withdrawal 2.yes I submit all document they required and approved my document.

3.No

Dear team pls help me and provide information my withdrawal my withdrawal still Pending.

Thank you for your reply, noviesol. When did you make the last successful withdrawal and how many days did it take to be processed?

Could you please advise us on the current status of your withdrawal request? Is it still marked as pending in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

My last withdrawal is 3000₹ 23 june 2024 and withdrawal received 1day.

My current withdrawal status still pending and I attach screenshot.

Dear team I reply your team for information they demand but my reply status waiting for approval from

tomorrow.

Have you recently contacted the casino regarding the delayed withdrawal? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Send.

I received an email from you, but unfortunately, I don't see any communication between you and the casino, Could you please forward it to me so we can proceed with this complaint?

Dear koushaltirole62,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.