The player from Chile had been waiting for two weeks for a response from 1win regarding his withdrawal, with the casino stating that the payment provider, Airtm, had not authorized the transaction. Despite submitting two requests, the issue remained unresolved. The Complaints Team had extended the response time by seven days but ultimately had to reject the complaint due to the player's lack of response to inquiries.
The player from Chile had been waiting for two weeks for a response from 1win regarding his withdrawal, with the casino stating that the payment provider, Airtm, had not authorized the transaction. Despite submitting two requests, the issue remained unresolved. The Complaints Team had extended the response time by seven days but ultimately had to reject the complaint due to the player's lack of response to inquiries.
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