1win Casino - Player’s withdrawal is delayed.

Hello, my problem is that I am facing a problem with withdrawal. I have been waiting for more than 9 days to withdraw the amount of 10,000 US dollars, and so far I have not received the amount. I have sent all the required personal documents and there is nothing so far.

Hello ahmad908164hjdl,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Yes, it was verified three days ago

I did not use any bonus

Yes, I have withdrawn from it before without any problems

The last time I spoke to the casino was three days ago and I did not receive any response from them

Is there anything new?

Hello ahmad908164hjdl,

As advised above, if your withdrawal has been pending less than 14 days after the verification, we can only recommend to wait.

Please let us know in case it will be longer.

Regards,

Nick

my id 9*****

We have passed 14 days and it has not arrived yet

Thank you ahmad908164hjdl for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you ahmad908164hjdl for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 1win Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

I am a person who suffers from anxiety disorder and obsessive-compulsive disorder

The delay made me go to the hospital at least 5 times and take psychological medications for the next 6 months due to the obsession with waiting. I hope 1win Casino solves the problem as quickly as possible because I am still suffering from waiting and because of that I suffer from psychological and physical pain and waiting every minute.

I hope the problem is solved now so I can sleep

I am claiming compensation in the amount of $3,000, the value of the hospital expenses + the psychological medications that were given to me because of my very long wait for the casino to transfer the money + compensation for the great psychological damage.

I can't sleep because of the waiting and obsessive compulsive disorder

Добрый день!

Аккаунт был заблокирован в соответствии с пунктом правил 9.7: 

В соответствии с п.9.7. Правил использования сайта, раздела Общие положения и условия (далее - Правила), если участник пари совершает мошеннические действия в отношении букмекерской компании (мульти-аккаунт, использование ПО для автоматизации ставок, игра на арбитражных ситуациях, если игровой счет не используется для совершения ставок, злоупотребление программами лояльности и т.д.), то букмекерская компания оставляет за собой право пресечь такие мошеннические действия путём отмены ставок и закрытия игрового счета участника пари.

С уважением, команда 1win.

I don't think what you're saying is accurate. I made the beginning By charging $15, I won $60 and withdrew them, then I charged $15 and lost everything, then I charged $50, then I lost the entire amount, then I charged another $50, and I won $120, then I played a slots game for $2 per bit, and now I have 90 dollars, and the grand prize was 10 thousand dollars, and I won it, and during the withdrawal process, there was a violation? I want proof that I didn't do anything wrong

I can prove what I say

But now, respected 1win Casino, I ask you to be humane and compassionate Now I am demanding compensation for the amount of psychological treatment caused by this 1win casino, amounting to 3571 US dollars. + Compensation for the psychological damage and treatment that I will receive because of you for years in the amount of $15,000

Thank you for the update 1win Casino representative. Would it be possible to provide me with evidence of multiple accounts? You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Добрый день!

Предоставим ответ в ближайшее время. Приносим извинения за доставленные неудобства.

С уважением, команда 1win.

Добрый день!

Отправили информацию на электронный адрес. Посмотрите, пожалуйста.

С уважением, команда 1win.

1win You must have a little mercy. The year 2025 began with illness because of you and the reason for my medical condition and because of the stress over the past period. I have been afflicted with Crohn's disease in the intestines, which is a disease that comes as a result of stress because of you and because of your neglect of me and my complaints. I am harmed by living on psychiatric medications for 6 months because of you and taking depressant medications. For life due to Crohn's disease, so I am asking for compensation because if it had been for you, I would not have reached this point In this case, my youth has been ruined because of you. I don’t know what I can do with myself because of your neglect. I demand

With compensation for the amount of the hospital and the psychiatrist for a period of 6 months + medications, which today cost 4,200 US dollars, and compensation for psychological damage of 15,000 dollars. I will not agree to do anything to myself because of you. I want to be compensated immediately. I have evidence of everything.

Thank you for providing me with the information 1win Casino representative.

ahmad908164hjdl, the casino has provided me with evidence of duplicate accounts. We advise against such behaviour as casinos have many ways to check for such activity and it will lead to similar situations in the future. With that in mind, we believe the steps the casino has taken to be justified and we will subsequently reject your complaint. Thank you for your understanding!

Kind regards,

Peter