1win Casino - Player’s withdrawal is delayed.

Hello, my problem is that I am facing a problem with withdrawal. I have been waiting for more than 9 days to withdraw the amount of 10,000 US dollars, and so far I have not received the amount. I have sent all the required personal documents and there is nothing so far.

Hello ahmad908164hjdl,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Yes, it was verified three days ago

I did not use any bonus

Yes, I have withdrawn from it before without any problems

The last time I spoke to the casino was three days ago and I did not receive any response from them

Is there anything new?

Hello ahmad908164hjdl,

As advised above, if your withdrawal has been pending less than 14 days after the verification, we can only recommend to wait.

Please let us know in case it will be longer.

Regards,

Nick

my id 98919340

We have passed 14 days and it has not arrived yet