The player from Switzerland is experiencing a delay in withdrawing $10,000, having waited over 9 days despite submitting all requested personal documents.
Hello, my problem is that I am facing a problem with withdrawal. I have been waiting for more than 9 days to withdraw the amount of 10,000 US dollars, and so far I have not received the amount. I have sent all the required personal documents and there is nothing so far.
Hello ahmad908164hjdl,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Yes, it was verified three days ago
I did not use any bonus
Yes, I have withdrawn from it before without any problems
The last time I spoke to the casino was three days ago and I did not receive any response from them