Hello pepinofritomasna78,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Did they already requested the documents for the verification? Did you check the spam and other folders as well? What did the casino suggest you in this case?
Looking forward to your answer.
Regards,
Nick
Hello pepinofritomasna78,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Did they already requested the documents for the verification? Did you check the spam and other folders as well? What did the casino suggest you in this case?
Looking forward to your answer.
Regards,
Nick