1win Casino - Player’s withdrawal has been delayed.

I requested a withdrawal a week ago and they told me that the maximum term is 42 hours but it did not reach my savings account, I canceled that withdrawal and made it again and 48 hours passed but it did not arrive. It is definitely a very bad bookmaker, I have played in other bookmakers and the payment is made immediately in up to 2 hours but here they do not help at all, they surely take that money and scam customers.

Dear maxmontero01,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

Additionally, I would suggest that you do not cancel your withdrawal again as it can cause further delay in its processing.

Thank you for your understanding.

Best regards,

Kristina

Dear maxmontero01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear inform that the money has already been collected but I did have to try more than once and that took days. On the other hand, they never gave me the bonus, they tell me that I do have it, but I can't use it seriously, how barbaric.

Awesome news, maxmontero01. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.