HomeComplaints1win Casino - Player’s withdrawal and deposit pending after verification delay.
1win Casino - Player’s withdrawal and deposit pending after verification delay.
Amount:
195,000 INR
1win Casino
Safety Index:Above average
Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
1win Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Submitted:
28 Jul 2024
Case opened
Current status
Waiting for Casino Guru to reply
6d 2h 44m 31s
Case summary
21 hours ago
The player from India, a VIP at 1win casino for 7 months, had a withdrawal pending since June 28. Despite submitting all necessary documents and being told to wait 14 days for verification, nearly 30 days have passed without resolution, leaving both withdrawal and deposit requests pending.
The player from India, a VIP at 1win casino for 7 months, had a withdrawal pending since June 28. Despite submitting all necessary documents and being told to wait 14 days for verification, nearly 30 days have passed without resolution, leaving both withdrawal and deposit requests pending.
I am VIP player of 1win casino. I am player from 7 months. But on June 28 my withdrawal got pending. I have contacted customer support they told me to email security department. I have mailed them and stated my problem. They told me to send details for verification purposes. I have sent them all necessary documents. Then they replied and told me to wait for 14 days to complete verification. But now nearly 30 days passed but they are not verified my gaming account. My withdrawal request and deposit requests are also pending.
Please resolve my issues.
I am VIP player of 1win casino. I am player from 7 months. But on June 28 my withdrawal got pending. I have contacted customer support they told me to email security department. I have mailed them and stated my problem. They told me to send details for verification purposes. I have sent them all necessary documents. Then they replied and told me to wait for 14 days to complete verification. But now nearly 30 days passed but they are not verified my gaming account. My withdrawal request and deposit requests are also pending.
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Hello vishvajit7889,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
I have verified all national documents like aadhar card, pan card and utility bills. after 14 days i have contacted them again they send me same email. i have got last reply on 14 july. After that i have not received any reply. My documents are successfully verified on 28 june.
I have verified all national documents like aadhar card, pan card and utility bills. after 14 days i have contacted them again they send me same email. i have got last reply on 14 july. After that i have not received any reply. My documents are successfully verified on 28 june.
Thank you vishvajit7889 for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Thank you vishvajit7889 for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
We would like to update you that due to Mirka, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Mirka has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Mirka will contact you at the earliest opportunity.
Thank you for your understanding and ongoing patience.
Best regards, Casino Guru
Hello vishvajit7889,
We would like to update you that due to Mirka, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Mirka has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Mirka will contact you at the earliest opportunity.
Thank you for your understanding and ongoing patience.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Dear casino guru you have not understood this situation.
I have received 195000 rs withdrawal successfully.
But I have deposited 100007 rs in my 1win account but my money not replenished in my gaming account. I have raised complaint for this to 1win but they blocked my account and told to contact the verification team.
Now my issue is partially solved but still 100007 rs are pending in 1win bank account.
I am unable to send payment screenshots and bank statement here .
Please send me email id so I can send you payment proofs.
Dear casino guru you have not understood this situation.
I have received 195000 rs withdrawal successfully.
But I have deposited 100007 rs in my 1win account but my money not replenished in my gaming account. I have raised complaint for this to 1win but they blocked my account and told to contact the verification team.
Now my issue is partially solved but still 100007 rs are pending in 1win bank account.
I am unable to send payment screenshots and bank statement here .
Please send me email id so I can send you payment proofs.
Could you please provide an original of bank statement, where it would be visible, that you sent the mentioned amount to the casino (partial screenshot you submitted to the thread is not a sufficient evidence).
Thank you.
Dear vishvajit7889,
Could you please provide an original of bank statement, where it would be visible, that you sent the mentioned amount to the casino (partial screenshot you submitted to the thread is not a sufficient evidence).
It seems like your transaction hasn't reached casino's account. Sometimes there can be a problem with a transaction leaving sender's account and not reaching recipients account. This might be the case.
Would you be able to get in touch with the bank, and request information about the mentioned transaction?
Dear vishvajit7889,
It seems like your transaction hasn't reached casino's account. Sometimes there can be a problem with a transaction leaving sender's account and not reaching recipients account. This might be the case.
Would you be able to get in touch with the bank, and request information about the mentioned transaction?
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
Casino Guru is examining the case
We sent you an e-mail
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.